Privacy Policy

Last updated: March 2026

Rexia Luxe Collection ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.

1. Information We Collect

We collect the following types of information:

Personal Information: Name, email address, phone number, delivery address — provided when you place an order or contact us.
Order Information: Products purchased, order history, payment method used, delivery preferences.
Usage Data: Pages visited, time spent on site, and general browsing behavior (collected anonymously).

2. How We Use Your Information

To process and fulfill your orders
To communicate order updates via WhatsApp, SMS, or email
To respond to your inquiries and provide customer support
To send promotional messages (only with your consent)
To improve our website and services

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share limited information with:

Delivery partners — to fulfill your orders (name, phone, address only)
Payment processors — M-Pesa, card networks — to process transactions securely
Legal authorities — if required by Kenyan law

4. Data Security

We implement appropriate security measures to protect your personal data against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

5. Cookies

Our website uses local storage (similar to cookies) to remember your shopping cart. We do not use tracking cookies for advertising. No personal data is stored in your browser.

6. Your Rights

You have the right to:

Request access to the personal data we hold about you
Request correction of any inaccurate information
Request deletion of your personal data
Opt out of promotional communications at any time

To exercise any of these rights, contact us at support@rexialuxe.com or WhatsApp 0769 183 826.

7. Data Retention

We retain your order data for up to 2 years for record-keeping and customer support purposes. You may request deletion at any time.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions about this Privacy Policy, contact us:

WhatsApp / Phone: 0769 183 826
Email: support@rexialuxe.com
Store: Digital Shopping Mall, 2nd Floor, Shop F18, Nairobi