Returns & Exchanges

We want you to love your Rexia Luxe purchase! If something isn't right, we're here to help.

Return Policy

• Returns are accepted within 48 hours (2 days) of delivery.
• Items must be unworn, unwashed, and in original condition with all tags attached.
• Original packaging must be included where possible.

Non-Returnable Items

• Sale / discounted items (unless defective)
• Lingerie and undergarments (for hygiene reasons)
• Items without original tags
• Items damaged by the customer

How to Return

Exchanges

Need a different size or color? We're happy to exchange! Follow the same return process and let us know what you'd like instead. Exchanges are subject to stock availability.

Defective Items

If you receive a defective or damaged item, contact us within 24 hours with photos. We'll replace the item at no extra cost or issue a full refund including shipping.

Refund Processing

• M-Pesa: Refunded within 1-3 business days
• Card payments: Refunded within 5-10 business days
• Shipping costs are non-refundable unless the return is due to our error.