Shipping Policy

At Rexia Luxe Collection, we're committed to getting your fashion essentials to you quickly and safely. We deliver across Kenya with flexible options to suit your schedule.

Delivery Options & Rates

Method	Area	Cost	Timeframe
Store Pickup	Digital Shopping Mall, 2nd Floor, Shop F18	FREE	Same day
CBD Delivery	Nairobi CBD	KSh 100	Same day
Home Delivery	Pick up Mtaani points	KSh 150	1-2 days
Same Day Delivery	Kilimani, Buruburu & nearby	KSh 300	Same day
Nationwide (under 1kg)	Rest of Kenya	KSh 250 – 400	2-5 days

Free Shipping

Orders above KSh 10,000 qualify for free delivery within Nairobi County.

Order Processing

• Orders placed before 2:00 PM on business days are processed the same day.
• Orders placed after 2 PM or on weekends are processed the next business day.
• You'll receive a confirmation message on WhatsApp once your order is dispatched.

Tracking

Once your order is dispatched, we'll send tracking details via WhatsApp. You can also contact us anytime at 0769 183 826 for order updates.

Delivery Notes

• Please ensure someone is available to receive the parcel at the delivery address.
• If delivery is unsuccessful, we'll attempt a second delivery after contacting you.
• Additional delivery attempts may incur extra charges.